01 The Premise
Discover what this programme delivers in under two minutes — then secure your professional certificate and immediate access.
02 The Listening Room
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Customer Service Excellence — Executive briefing
Hugo · Dr. Juliette Moreau
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03 The Transcript
Hugo: Welcome to this CourseFM executive briefing, in association with London School of International Business.
Dr. Juliette Moreau: In the next two minutes we'll explore Customer Service Excellence — and why professionals choose to enrol.
Hugo: Master the design and implementation of omnichannel service frameworks that boost customer satisfaction scores by at least 15% within six months Lead cross‑functional teams to develop data‑driven service recovery protocols, reducing first‑contact resolution time by 30% Optimise customer interaction workflows using AI analytics, delivering a measurable 20% increase in net promoter score across global markets Scale continuous improvement programs that embed real‑time feedback loops, achieving a sustained 10% reduction in service‑related churn annually
Dr. Juliette Moreau: That concludes your executive briefing — you now have a clear view of Customer Service Excellence, the skills you'll gain, and the professional certificate you'll earn.
Hugo: Secure your place today through London School of International Business. Immediate access, world-class credentials, certificate included — enrol now and begin your next chapter.
04 Keep Exploring
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