01 The Premise
Discover what this programme delivers in under two minutes — then secure your professional certificate and immediate access.
02 The Listening Room
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Customer Service Excellence — Executive briefing
Farid · Dr. Pearl Ashton
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03 The Transcript
Farid: Welcome to this CourseFM executive briefing, in association with London College of Foreign Trade.
Dr. Pearl Ashton: In the next two minutes we'll explore Customer Service Excellence — and why professionals choose to enrol.
Farid: The Customer Service Excellence certificate course is designed to improve English language skills in a customer service context. It focuses on communication strategies and techniques to enhance customer interactions.
Dr. Pearl Ashton: The course covers key areas such as handling complaints and feedback, building rapport, and providing solutions. Participants learn to use formal and informal language appropriately and develop their listening and speaking skills.
Farid: The course aims to equip learners with the skills and confidence to deliver exceptional customer service in English. It is suitable for professionals and individuals seeking to improve their customer service skills.
Dr. Pearl Ashton: The course is highly interactive
Dr. Pearl Ashton: That concludes your executive briefing — you now have a clear view of Customer Service Excellence, the skills you'll gain, and the professional certificate you'll earn.
Farid: Secure your place today through London College of Foreign Trade. Immediate access, world-class credentials, certificate included — enrol now and begin your next chapter.
04 Keep Exploring
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